We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to buyer’s error such as incorrect selection of sizes, designs, colors, etc.
Customers have 15 days from the day they received their item to request a replacement, refund policy or returns. Shipping and handling fees are not refundable in any cases.
Refunds (if applicable)
We are committed to providing you with the absolute best products, and it’s our responsibility to replace your item(s) for any of the following reasons:
– The product is flawed
– The print quality is poor
– The product you received is different from the product originally represented on our site
Please email us at: Support@nightbea.com
For all other requests please email us at: Support@nightbea.com
Cancel (If Applicable)
After making purchase, customer have 12 hour to request cancelling – we will happy process full refund.
After that date, item will be produced and we can’t support any further.
Late or missing refunds (if applicable)
If you haven’t received a refund yet:
– Firstly check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Thirdly, contact your bank. There is often some processing time before a refund is posted.
– Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at: Support@nightbea.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
All products are customized based on customer’s demand, we can support exchange size or color but it will require handling and fulfillment fee .
If you need to exchange it for the same item, send us an email at: Support@nightbea.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If your claim is approved, we will provide you with a return address. You will take responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.